Terms of service
Terms of Service
Last Updated: August 28, 2026
Welcome to aquarpoce.shop. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us.
By accessing or using our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.
1. About Us
aquarpoce.shop
451 Cheetham Hill Road
Cheetham Hill
Manchester
M8 9PA
United Kingdom
Email: support@aquarpoce.shop
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities
- Attempt to gain unauthorized access to our systems
- Interfere with the operation or security of the website
- Copy, reproduce, or exploit website content without permission
- Submit false, misleading, or fraudulent information
- Use the website in a way that could damage our business, systems, or customers
We reserve the right to suspend or restrict access to our website where reasonably necessary to protect our business, customers, or website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, measurements, colors, compatibility information, and other information displayed on our website are accurate.
However, product images may vary slightly from the actual product due to screen settings, lighting, photography, manufacturing variations, or product updates.
Customers should review product specifications and compatibility requirements before placing an order.
We reserve the right to correct errors, inaccuracies, or omissions and update product information where appropriate.
4. Product Availability
All products are subject to availability.
We reserve the right to limit quantities or discontinue products.
If a product becomes unavailable after an order is placed, we may contact you regarding an alternative where appropriate or issue a refund.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order confirmation does not necessarily mean that an order has been finally accepted.
We may refuse or cancel an order where reasonably necessary, including because of:
- Product availability
- Pricing or listing errors
- Suspected fraudulent or unauthorized transactions
- Incorrect billing or shipping information
- Payment authorization problems
- Technical errors
- Other legitimate legal or business reasons
If we cancel an order after payment has been collected, we will arrange an appropriate refund.
6. Prices and Payment
Product prices are displayed on our website and may change from time to time.
The applicable price will generally be the price displayed when you complete your purchase, subject to obvious pricing errors and applicable law.
Payment must be successfully authorized before an order can be processed.
Payments may be processed through third-party payment providers and may therefore also be subject to the applicable provider's terms and policies.
7. Shipping and Delivery
Shipping methods, estimated delivery times, and applicable shipping charges will be displayed on our website or during checkout where applicable.
Delivery times are estimates unless expressly stated otherwise.
Delays may occur because of carrier disruptions, weather, public holidays, customs procedures, incorrect delivery information, or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for additional information about processing, shipping, tracking, and delivery.
8. Large and Heavy Products
Certain products sold through aquarpoce.shop, including pool equipment and robotic pool cleaners, may be large, heavy, or require special handling.
Customers are responsible for ensuring that their delivery location is suitable and reasonably accessible for receiving the ordered product.
Where applicable, customers should review dimensions, weight, electrical requirements, pool compatibility, installation requirements, and other relevant specifications before purchasing.
9. Returns, Refunds, and Cancellations
Returns, refunds, and cancellations are governed by our Refund & Return Policy.
Nothing in these Terms limits mandatory consumer rights or remedies available under applicable law.
UK customers retain statutory consumer protections that cannot legally be excluded or restricted.
10. Product Installation and Use
Customers are responsible for following all instructions, safety information, maintenance requirements, installation requirements, and manufacturer recommendations supplied with a product.
Before installation or use, customers should ensure that a product is appropriate and compatible with their swimming pool, electrical system, plumbing system, or intended environment where applicable.
Where professional installation or specialist electrical or plumbing work is required, customers should use appropriately qualified professionals.
We are not responsible for damage resulting from improper installation, misuse, unauthorized modifications, failure to follow instructions, or use contrary to applicable safety requirements, except where liability cannot legally be excluded.
11. Warranty
Where a product includes a manufacturer's or seller's warranty, the applicable warranty terms will apply.
Warranty coverage may not apply to damage resulting from misuse, improper installation, unauthorized modification, accidents, normal wear and tear, improper maintenance, or failure to follow manufacturer instructions, except where applicable law provides otherwise.
Warranty terms do not limit statutory rights relating to faulty or non-conforming goods.
12. Intellectual Property
Website content, including text, graphics, logos, photographs, layouts, product descriptions, designs, and other materials, is owned by or licensed to us unless otherwise stated.
Third-party trademarks, product names, brand names, logos, and other intellectual property remain the property of their respective owners.
You may use our website for lawful personal shopping purposes.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without authorization except where permitted by law.
13. User Content
If you submit reviews, comments, photographs, testimonials, or other content, you confirm that you have the right to provide that content and that it does not unlawfully violate another person's rights.
By submitting content, you grant us permission to use, reproduce, display, and distribute that content for legitimate business purposes, subject to applicable law.
We may remove content that is unlawful, misleading, defamatory, offensive, fraudulent, or otherwise inappropriate.
14. Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites.
These may include:
- Payment processors
- Shipping providers
- Analytics services
- Advertising platforms
- E-commerce technology providers
- Other service providers
We are not responsible for the content, policies, security, or practices of independent third-party websites.
Your use of third-party services may be subject to their own terms and privacy policies.
15. Disclaimer
To the maximum extent permitted by applicable law, our website and its content are provided on an "as available" basis.
We do not guarantee that the website will always operate without interruption, errors, or security issues.
Nothing in these Terms excludes warranties, guarantees, conditions, rights, or remedies that cannot legally be excluded.
16. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from use of our website or products.
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including applicable consumer rights or liability for death or personal injury caused by negligence where such limitation is prohibited.
17. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of our website, violation of these Terms, or improper misuse of products.
This provision does not apply where applicable consumer protection law prevents such responsibility from being imposed.
18. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that personal information may be collected and processed as described in that policy.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, products, business practices, or applicable legal requirements.
When changes are made, we will update the "Last Updated" date at the top of this page.
Updated Terms will apply to future use of our website to the extent permitted by law.
20. Governing Law
These Terms are governed by applicable laws relevant to the transaction and your statutory consumer rights.
Nothing in these Terms is intended to remove mandatory consumer protections available under the laws applicable to you.
21. Disputes
If you have a concern regarding an order, delivery, product, refund, or other matter, please contact us first so we can attempt to resolve the issue.
Email: support@aquarpoce.shop
We will make reasonable efforts to address customer complaints and disputes fairly and promptly.
22. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
23. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our website and purchases from us, subject to applicable law.
24. Contact Us
If you have questions about these Terms of Service, please contact us:
aquarpoce.shop
451 Cheetham Hill Road
Cheetham Hill
Manchester
M8 9PA
United Kingdom
Email: support@aquarpoce.shop