Shipping Policy

Last Updated: August 28, 2026

Thank you for shopping with aquarpoce.shop. We ship our pool products to customers in the United States and United Kingdom. Please review the information below regarding our shipping process, estimated delivery times, and related policies.

1. Shipping Locations

We currently ship orders to addresses within:

• United States
• United Kingdom

Orders may be fulfilled from different locations depending on the destination and product availability.

United States Fulfillment Address
722 S Meadow St Ste 500
Ithaca, NY 14850
United States

United Kingdom Business Address
451 Cheetham Hill Road
Cheetham Hill
Manchester
M8 9PA
United Kingdom

2. Processing and Shipping Time

Our standard estimated shipping time is approximately 5–7 business days, unless otherwise stated on the product page or during checkout.

Shipping time begins after your order has been processed and dispatched. Orders may require additional processing time before shipment.

Delivery times are estimates and may vary because of circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, customs procedures, incorrect delivery information, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

If free shipping is offered for a particular product or order, the applicable terms will be shown on the product page or at checkout.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.

Please allow some time for tracking information to update after the shipping carrier receives and scans your package.

5. Delivery Delays

While we aim to deliver orders within the estimated 5–7 business day timeframe, specific delivery dates cannot be guaranteed unless expressly stated.

Delays may occur because of:

• Carrier or transportation delays
• Severe weather
• Public holidays
• Customs or import procedures
• Incorrect or incomplete shipping addresses
• Unforeseen logistical or operational issues

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us for assistance.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be resent.

Please contact us as soon as possible if you notice an error in your shipping information. We will try to make changes before dispatch where possible, but address changes cannot be guaranteed once an order has entered fulfillment or has shipped.

7. Damaged or Missing Packages

Please inspect your shipment when it arrives.

If your package arrives damaged, please take photographs of the product and packaging and contact us as soon as possible at support@aquarpoce.shop.

If tracking shows your package as delivered but you have not received it, please contact us so we can assist with investigating the shipment.

8. International Orders and Customs

For orders shipped within or between the United States and United Kingdom, applicable taxes, duties, customs fees, or other charges will be handled according to the information presented at checkout and applicable law.

Customs procedures or requests for additional information may cause delivery delays.

9. Contact Us

If you have questions about shipping, tracking, or delivery, please contact us:

aquarpoce.shop

United Kingdom Business Address:
451 Cheetham Hill Road
Cheetham Hill
Manchester
M8 9PA
United Kingdom

United States Fulfillment Address:
722 S Meadow St Ste 500
Ithaca, NY 14850
United States

Email: support@aquarpoce.shop