Refund policy
Thank you for shopping with aquarpoce.shop. We want you to be satisfied with your purchase. This Refund & Return Policy explains when you may return a product, request a refund, and how to contact us regarding an order.
1. Returns
We accept returns in accordance with applicable consumer protection laws in the United Kingdom and other locations where we sell.
If you wish to return an item, please contact us at support@aquarpoce.shop before sending anything back. Do not return a product without first receiving return instructions from our customer service team.
For products that are eligible for return, the item should generally be:
- Unused and in its original condition
- In the original packaging, where reasonably possible
- Complete with all accessories, manuals, and included components
- Free from damage caused after delivery
- Accompanied by proof of purchase or order information
Additional return conditions may apply depending on the product, its condition, and the reason for the return.
2. Return Period
Please contact us within 30 days of receiving your order if you would like to request a return.
This 30-day return period does not limit any mandatory cancellation, refund, warranty, or consumer rights provided by applicable law.
For customers in the United Kingdom, statutory consumer rights remain unaffected.
3. Damaged or Defective Products
If your product arrives damaged, defective, incorrect, or with missing components, please contact us as soon as possible at support@aquarpoce.shop.
Please provide:
- Your order number
- A description of the issue
- Photographs or videos showing the damage or defect
- Photographs of the packaging, where relevant
We may request additional information to determine the appropriate resolution.
Depending on the circumstances and applicable law, we may offer:
- Replacement
- Replacement parts
- Repair
- Refund
- Another appropriate remedy
Please keep the product and packaging until we have provided further instructions.
4. Change of Mind Returns
If you change your mind about your purchase, you may request a return within the applicable return period, subject to this policy and applicable law.
For voluntary change-of-mind returns, the customer may be responsible for reasonable return shipping or collection costs where permitted by law.
Products should not be installed, modified, damaged, or used beyond what is reasonably necessary to inspect them.
Where legally permitted, a refund may be reduced if the product's value has decreased because of excessive handling or use.
5. Non-Returnable Situations
Where permitted by law, a voluntary return may be refused or a refund may be reduced if a product has been:
- Permanently installed or substantially assembled
- Modified or altered
- Damaged through misuse or neglect
- Damaged through improper installation
- Used beyond what is reasonably necessary for inspection
- Returned without essential components or accessories
- Damaged after delivery through customer handling
These restrictions do not affect statutory rights concerning faulty, defective, damaged, or incorrectly supplied goods.
6. Return Shipping
If your return is approved, we will provide instructions regarding where and how the product should be returned.
For approved returns involving products that are damaged, defective, incorrect, or otherwise non-conforming, we will handle return shipping or collection as required by applicable law.
For voluntary change-of-mind returns, return shipping or collection costs may be the customer's responsibility where permitted by law.
Please contact us before arranging an expensive or specialist return shipment.
7. Refunds
Once an eligible returned product has been received and inspected, we will notify you about the status of your refund.
If approved, refunds will generally be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank, card issuer, or payment provider.
Where legally permitted, applicable shipping or return costs may be deducted if those costs are the customer's responsibility.
8. Partial Refunds
In certain circumstances, we may offer a partial refund where a product has minor damage, missing components, or another issue and the customer agrees to keep the product.
Any partial refund will be discussed with the customer before it is processed.
9. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, please contact us before returning or exchanging it.
Depending on availability and the circumstances, we may provide:
- A replacement product
- Replacement parts
- Repair
- Refund
- Another appropriate remedy
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@aquarpoce.shop.
We will attempt to cancel the order before it enters processing or shipping.
If the order has already been dispatched, cancellation may no longer be possible and the product may need to be handled through the applicable return process.
Any statutory cancellation rights available under UK consumer law remain unaffected.
11. How to Request a Return or Refund
To request a return, refund, replacement, exchange, or cancellation, contact:
Please include:
- Full name
- Order number
- Date of purchase
- Product purchased
- Reason for your request
- Photographs or videos where the product is damaged, defective, or incorrect
Our customer service team will review your request and provide the next steps.
12. Contact Information
aquarpoce.shop
451 Cheetham Hill Road
Cheetham Hill
Manchester
M8 9PA
United Kingdom
Email: support@aquarpoce.shop
13. Your Legal Rights
Nothing in this Refund & Return Policy is intended to exclude, restrict, or replace rights or remedies that cannot legally be excluded or restricted under applicable consumer protection law.
Where applicable law provides greater rights than this policy, those legal rights will continue to apply.